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Product

Yes, our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may differ in its packaging from the ones on the market or what you have at home. This is because manufacturers around the world need to cater for the needs of different countries. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same – a genuine product produced by the same manufacturer.

Freshness is also 100% guaranteed. We keep all our stock in a temperature-controlled environment prior to shipping, and the products are subject to regular quality control inspections.

So just relax, shop and enjoy. We have implemented all the necessary measurements to enable you to have a great shopping experience!

We provide free samples when they are available. However, we cannot guarantee that a sample will be included with all orders.

Beauty brands develop new formulas and occasionally change product packaging to follow market trends. As such, a product may change packaging or have a slightly different texture when new formulas or versions are released.

We do not offer refunds or returns for products that cause an allergic reaction or lead to adverse skin conditions. Since each individual’s skin can react differently to beauty or skin care products, we advise customers to carefully check product information and ingredient lists before making a purchase. Customers may also seek more detailed product information on the websites of the beauty or skin care brands that we carry.

Please do not send your items back to COSME-DE.COM for repairs or warranty claims as we do not provide this service.

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